IBPS Clerk Designation is now changed

It is important to note that, there is a big change in the Indian Banking Sector, the designation “Clerk” is now changed as per the notification released by the IBPS. As per the notification the designation of Clerks has been changed to “Customer Service Associate”. 

The changes aligns with the ongoing Common Recruitment Process for Clerks (CRP CLERKS –XIV) which was issued on 1 July, 2024 and will now be known as Common Recruitment Process for Recruitment of Customer Service Associates (CRP –CSA-XIV). There is no change in terms and conditions and if there will be any changes in future then IBPS will be posted on its official website.


Click here for Official notification

What is the benefit of changing designation for Bank customers?

The change in designation highlights the evolving role of clerks, now giving more focus on interacting with customers. The new title focuses on providing outstanding customer service. It is anticipated that this change will improve customer loyalty and satisfaction and also attract more skilled and talented individuals in the banking sector. 

Meaning for candidates getting ready for CRP-CSA-XIV

It is necessary for candidates studying for the CSP-CSA-XIV exams to understand how this designation change reflects the changing needs of the banking industry. Candidates should improve their communication and interpersonal skills so that they can get benefits because customer service becomes more and more important. Candidates will get an advantage as they move into this new role if they have a service oriented mindset and practical knowledge of banking operations and products.

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